Webinar Series: Church Health's COVID-19 Workflows

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The resources below are Church Health specific workflows and processes in response to COVID-19.  They are editable guides and templates for your clinic to use when implementing processes and structures. 

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webinar series

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COVID-19 Workflows
Church Health Medical Clinic in Memphis, Tennessee has generously provided WAFCC with workflows and processes that have been created and adapted in response to the COVID-19 pandemic. While some of these processes are specific to Church Health, ​we hope they are able to offer some guidance as Wisconsin FCCs begin to reopen and resume operations.
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Workforce Management Workflows and Decision Trees ​
Employees with Symptoms Decision Tree - A simple flow chart outlining what your clinic should do if an employee exhibits fever, cough, or difficulty breathing. Click here to download the PDF.
​Employees with Household Contact - Flow chart outlining steps to take if your employee has had close contact with someone exhibiting symptoms. ​Click here to download the PDF.
Employees with Exposure to COVID-19 Positive Person Scenarios - Flow chart indicating steps that may be taken for employees who have had known contact to someone that tested positive. Click here to download the PDF.
Symptomatic Employee HR Reporting Document - Fillable page for HR to help keep track of employee symptoms over time.  Click here to download the PDF.
Employee Symptom Self-Monitoring Sheet - Guide and worksheet for employees to keep track of development of symptoms over time. ​ Click here to download the PDF.
​COVID-19 Screening Stations Upon Presentation at Clinic – Pts and Workforce - Flow chart with plan to triage and screen patients and employees who may have COVID-19. Click here to download the PDF.

​Testing  
Testing Patients for COVID-19 in Clinic Complete Workflow - Chart to follow procedure to test patients for COVID-19 in the clinic. Click here to download the PDF. 
Provider Workflow – Testing to Notifying Pt of Positive Result - Examples and process to notify patient of their positive test result and further steps to take. Click here to download the PDF.
MA Lab Workflow – Notifying Pt of Negative Result - Steps to notify patient of their negative test result and further steps to take. ​Click here to download the PDF.
Exam Room Cleaning Checklist - Process list to ensure exam rooms are thoroughly cleaned between patients. ​Click here to download the PDF.
COVID-19 Lab Specimen Log - Fillable log to keep track of patient labs and results. Click here to download the PDF.
Case-Contact Documentation Sheet - Form where positive cases can communicate who they have been in close contact with over the days prior to symptoms. ​Click here to download the PDF.
Car-based Testing Workflow - Simple workflow for testing for COVID-19. ​Click here to download the PDF.
Car-based Testing Process Map - Complex workflow for testing for COVID-19. ​Click here to download the PDF. ​Telehealth Telehealth Workflow - Instructions for intake and process of providing telehealth appointments to patients. Click here to download the PDF.
Decision Tree for Patient Appointments - Helpful chart to determine which patients are good candidates for telehealth visits and which should be seen in the clinic. Click here to download the PDF. ​

Pre-Test Processes: Screening Patients for Testing Need
​Shelby County Safety Net Patient Screening Protocol  - Example protocol for determining which patients to send for COVID-19 testing. Click here to download the PDF.
Respiratory Phone Calls  Scheduling Guide - to help determine questions to ask and actions to take for patients reporting respiratory symptoms. Click here to download the PDF.
COVID-19 Screening Stations Upon Presentation at Clinic - Flow chart for walk in patients. Click here to download the PDF.

Post-Test Processes: Surveillance 
Patient Surveillance Workflow Patient Life Cycle - Chart to determine if patients need testing and to help track their test results. Click here to download the PDF.
​Surveillance Call Question Checklist - List of questions to ask patients who are COVID-19 positive. Click here to download the PDF.