Element B: Measure Patient/Family Experience
1. Clinics should administer patient and family satisfaction surveys in a culturally and linguistically appropriate manner for the patient population to assess areas in need of improvement.
2. Clinics should establish a process to capture feedback from any patient advisory council or similar body that encourages patient engagement to augment the information collected from the surveys.
2. Clinics should establish a process to capture feedback from any patient advisory council or similar body that encourages patient engagement to augment the information collected from the surveys.

resource.pdf | |
File Size: | 85 kb |
File Type: |

resource_2.pdf | |
File Size: | 64 kb |
File Type: |