Element B: Measure Patient/Family Experience
1. Clinics should administer patient and family satisfaction surveys in a culturally and linguistically appropriate manner for the patient population to assess areas in need of improvement.
2. Clinics should establish a process to capture feedback from any patient advisory council or similar body that encourages patient engagement to augment the information collected from the surveys.
2. Clinics should establish a process to capture feedback from any patient advisory council or similar body that encourages patient engagement to augment the information collected from the surveys.
| resource.pdf |
| resource_2.pdf |
