TENNESSEE CHARITABLE CARE NETWORK (TCCN)
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Standard 7:
Measure and Improve Performance

Element B: Measure Patient/Family Experience

1. Clinics should administer patient and family satisfaction surveys in a culturally and linguistically appropriate manner for the patient population to assess areas in need of improvement.

​2. Clinics should establish a process to capture feedback from any patient advisory council or similar body that encourages patient engagement to augment the information collected from the surveys.
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Tennessee Charitable care network

(615) 414-8345 • 1515B Hayden Drive • Nashville, TN 37206
info@tccnetwork.org
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  • HOME
  • COVID-19
    • COVID-19 RESOURCES
    • COVID-19 DASHBOARD
    • Church Health: Covid-19 webinars
    • TCCN & CHURCH HEALTH WORKFLOWS
  • ABOUT
    • CONTACT
    • Who We Are >
      • Organizational Members
      • Board
      • Staff
      • Partners and Supporters
      • History
    • What We Do >
      • Mission, Vision, and Values
      • Programs and Services
      • Goals for 2019 - 2022
      • Annual Report & Fact Sheets
      • Newsletters
      • TCCN WEBINARS
      • Messages from Mary
  • MEMBERSHIP
    • BENEFITS OF MEMBERSHIP
    • TCCN Member Platform
    • Member Application
    • Associate Membership Application
  • 2022 Annual Conference
    • Overview
    • Call for Speakers
    • Pre-Conference
    • Agenda
    • Sponsors and Exhibitors
    • Venue
  • Resources
  • TCCN Standards of Care
    • 2022 Standards of Care
  • Find a Clinic
  • Grant Resources
  • Job Postings